Medical Clinic


p 03 5222 6200

f 03 5222 7005  


p 03 5332 3355

f 03 5332 8906 

Bulk & Private Billing

MedicAid Medical Clinics provide Family Medical Services, Prompt Accident & Emergency treatment and more

We offer Bulk and Private Billing 7 days a week.


All family medical needs from babies through to senior citizens. Family planning advice and contraceptive prescriptions are available. Our doctors give contraceptive injections and are also able to insert the new Implanon implant.

Learn more.


Our doctors can cope with most emergencies that traditionally in the past have been taken to GeeIong Hospital Accident & Emergency Department with long waiting periods. MedicAid doctors attend to these cases promptly and expertly.

Learn more.


Most fractures can be x-rayed and set in either plaster or fibreglass casts at MedicAid, saving extremely long waits at Accident & Emergency.

Learn more.


MedicAid doctors can do all pre-employment medicals. Dr Carl Grace is a CASA accredited doctor and he can perform all pilot, aircrew and aircraft engineer medical examinations and reports.

Learn more.
  • MedicAid Geelong

    Medicaid Geelong is conveniently located at 265 Ryrie Street, opposite Geelong Private Hospital.

    We offer Bulk Billing and Private Billing
    7 days a week.


  • MedicAid Ballarat

    Medicaid Ballarat is conveniently located at 23 - 25 Raglan Street North, Ballarat.

    We offer Bulk Billing by appointment and 'limited walk-ins' 7 days a week.


  • Bulk & Private Billing

    MedicAid Medical Clinics provide Family Medical Services, Prompt Accident & Emergency treatment and more.

    We offer Bulk Billing by appointment and 'walk-ins' 7 days per week.


prev next



This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share in with third parties.

Why & when consent is necessary 

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff that needs to see your personal information will have access to it.  If we need to use your information for anything else, we will seek additional consent from you to do this.

This is detailed on the New Patient consent information sheet.

Why do we collect, use, hold and share your personal information:

The information we will collect about you includes your:

* names, date of birth, addresses, contact details

* medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history & risk factors

* Medicare number (where available) for identification & claiming purposes

* healthcare identifiers

* Health fund details

Dealing with us anonymously:

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information:

Our practice may collect your personal information in several differant ways:


1. Upon your first attendance at the practice staff will collect your personal & demographic information via your registration.

2. During the course of providing medical services, we may collect further personal information & via the electron transfer of prescriptions (Safe scripts or eTP) introduced by Health in October 2018; My health Record shared via a Shared Health or Event Summary.

We may also collect your personal information when you visit our website (only as a deidentified data statistic), send us an email or telephone us..

In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly . This may include information from:

* your guardian or responsible person

* other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services & pathology, & diagnostic imaging services

* your health fund, Medicare, or DVA (as necessary)

When, why & with whom do we share your personal information:

We sometimes share your personal information :

* with third parties who work with our practice for business puposes, such as accreditation agencies or information technology providers - these third parties are required to comply with APPs and this policy

* with other healthcare providers

* when it is required or authorised by law ( eg court subpoenas)

* when it is necessary to lessen or prevent a serious threat to a patient's life, health or safety of public health or safety, or it is impractical to obtain the patient's consent

* to assist in locating a missing person

* to establish, exercise or defend an equitable claim

* for the purpose of confidential dispute resolution process

* when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

* during the course of providing medical services, through eTP, My Health Record (eg via a shared Health Summary )

Only people who need to aqccess your information will be able to do so. Other than in the course of providing medical services or as otherwise describe in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that is permitted by law) without your consent.

How do we store & protect your personal information?

Your personal information is stored at our practice in electronic form; any correspondence arriving in hard copy will be scanned to your file after vetting by your Doctor.  The hard copy will then be securely stored for shredding.

Our practice stores all personal information securely. Any incoming electronic results are transmitted by an encrypted internet service in additon to any transmissions of referrals or correspondence to external health care providers, such as Specialists, Hospitals or allied health providers.

How can you access & correct your personal information at our practice?

You have the right to request to access, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this in request in writing and our practice will respond within a reasonable time, this is usually within 7 days unless it is indicated to be of an urgent nature.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal held by our practice is correct & current. In turn we request that you inform us of any change of contact details including your Emergency contact person, email address, PO Box & phone number .

How can you lodge a privacy related complaint, & how will the complaint be handled at our practice?

We take complaints & concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.  Conctact details for Geelong clinic are: Medicaid  265 Ryrie St Geelong Vic 3220; e:

You may also contact OAIC. Generally the OAIC wil require you to give them time to respond before they will investigate.  For further information visit  or call the OAIC on 1300 363 992

Policy preview statement

This policy will be reviewed on an annual basis and upon any changes to the Privacy act; these changes will be notified on our website. 



Doctors' endeavor to respond to all calls, emails, messages made by patients in a timely fashion, however urgent matters will be prioritised and non-urgent will be dealt with in a timely fashion.


Medicaid uses a Recall & Reminder system to provide preventative care for patients.  This is to ensure that important health checks are not ignored and vaccinations are administered as per eligibility.  

Staff additionally make contact via phone, sms, email or to Emergency contact person if the Doctor indicates they are  required to attend for follow up or intervention of any kind. 




All family medical needs throughout all ages and stages of life. Family planning and contraceptive advise. Childhood through to the Elderly.

Details ...


MedicAid clinic is equipped to manage simple fractures and minor trauma cases, avoiding the long delays encountered at Emergency departments.

Afterhours - Geelong 

Medicaid Geelong is affiliated with an Afterhours service, National Home Doctor Service  (6pm to 8am Mon-Fri and 4pm-8am Saturday-Sunday ) which can be contacted by phone 137425; please be aware that bulk billing may not apply to areas outside of the Geelong region. Any medical emergency please dial 000 or attend the University (formerly Barwon Health) Hospital Emergency Department in Ryrie Street Geelong. 

Afterhours Ballarat 

Medicaid Ballarat provides an Afterhours service with a GP Helpline             ph: 1800022 222 ; in the case of a medical emergency please dial 000 or attend Ballarat Health Services Emergency Department at 1 Drummond Street North, Ballarat 

Details ...


Medicaid Doctors' provide a variety of services. Diathermy & cryotherapy available in our Clinics to treat all types of skin lesions & blemishes, including biopsy.

Details ...


Fully equipped treatment rooms  for minor surgical procedures, suturing of minor traumatic wounds, removal of skin lesions; including moles, cysts & scars.

Details ...