Practice Information for Geelong Medical Clinic
MedicAid provides a medical service 7 days per week, from 8am to 10pm Saturday - Thursday and 8am to 7pm Fridays.
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Dr. Carl Grace
Dr. Ahmed Hassan
Dr. Geoffrey Harrison
Dr. Nik Kozlov
Dr. Kok Hoong Darren Loo
Dr. Farouq Salman
Patients can request their preferred GP for a consultation. Doctors' rosters are done on a weekly basis so please call before attending the surgery to check doctor's hours.
MedicAid offers a two-tiered system of consultations. Bulk billing is available throughout all hours. Booked appointments can be made with a fee incurred and can usually be booked on the same day. Please enquire at reception. Bulk billed appointments can be made for procedures. Please enquire at reception.
Long Consultations & Home Visits
Extended visits are available. Please advise reception if a longer consultation is required.
Home visits and nursing home visits are available for long-term patients only, as long as within a reasonable distance of approx. 15 kms.
Afterhours & Medical Emergency
The clinic triages patients depending on urgency. Patients may be prioritised in the queue if deemed appropriate by the duty doctor.
To arrange a doctor visit after hours (11pm to 8am) please contact NHDS: 13 74 25 ; Pensioners and Healthcare Card holders are bulk billed; persons living remote to CDB may incure a fee for visit. In case of emergency where urgent medical attention is required outside clinic hours please attend the Geelong Hospital or dial 000 for an ambulance. Reception staff are trained in medical triage.
Doctors endeavor to respond to all calls and emails from patients, however due to contraints of time, they may have to return calls and emails at the end of the session.
Additional Tests & Specialist Appointments
If you are referred on for tests or to a specialist, there may be further cost incurred. Please ask at reception. It is the responsibility of the patient to arrange these appointments unless deemed urgent by the Doctor.
Results are not given out by phone. A comsultation with the doctor is necessary to follow up on any tests that have been performed. For further information please see the information board in the waiting room or ask at reception.
Recalls & Reminders
MedicAid uses a recall and reminder system to provide preventative care for our patients. This will assist in ensuring that important health checks are not forgotten and are performed on time. You will be reminded when it is time to visit your doctor for a review or follow up. The reminder system will include checks to help in the prevention or early detection of certain conditions such as diabetes, cervical cancer and immunisation schedules. In some cases, the reminders can also be sent from other institutions, for example the Victorian Government (Victorian Cytology), or the Victorian Pap Smear Registry.
Our doctors follow the guidelines for preventative care as outlined in the RACGP Guidelines for Preventative Activities in General Practice. The guidelines are in line with the recommendations of organisations such as the National Health and Medical Research Council and the National Health Foundation.
The privacy laws require that we obtain your consent to send you these reminders. Your doctor will discuss the benefits of these reminders. Your doctor will discuss the benefits of these reminders; please inform the doctor if you do not wish to take part in our reminder system so we can make a note on your file.
By allowing us to send you these reminders you will help us to detect serious conditions early and to monitor these conditions. This can significantly improve your long term health.
Translating & Hearing Impaired Services
If you or a family member requires a translator or sign language for the consultation please advise reception prior to your appointment.
AUSLAN (Signing for hearing impaired) - Ph: 1800 246 945
Translator & Interpreter Service - Ph: 1300 131 450
Patient Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times to ensure that it is only available to authorised members of staff. Doctors who take part in research may use details of your care (de-identified) to inform research. Please inform the doctor if you do not wish to comply with this.
This practice is able to cryptically upload or download health summaries which can be accessed by other viable clinics or Emergency departments. Please speak to your doctor or reception if you wish to utilise this facility.
Patient Feedback & Complaints
Medicaid encourages patient feedback in order to continually keep abreast of issues that may arise during the course of your care. Feedback can be directed to the Practice Manager or Practice Principal either in written form or verbally. Please see reception for further details.
Complaints can be directed to the AHPRA (Doctors' governing body). Visit ahpra.vic.gov.au for an online complaint form or phone 1300 419 495.
10 Tips For Safer Health Care
1. Be actively involved in your own health care.
2. Speak up if you have any questions or concerns.
3. Learn more about your condition or treatments.
4. Keep a list of all the medications you are taking.
5. Make sure you understand the purpose of the medications you are taking.
6. Get the results of any tests or procedures.
7. Talk about your options if you need to go into hospital.
8. Make sure you understand what will happen if you need surgery or a procedure.
9. Make sure you, your doctor and your surgeon all agree on exactly what will be done.
10. Before you leave hospital ask your health care professional to explain the treatment plan you will use at home.
To ensure patients who receive care from the Practice are comfortable in entrusting their health
information to the Practice. This policy provides information to patients as to how their personal
information (which includes their health information) is collected and used within the Practice, and the
circumstances in which we may disclose it to third parties.
RACGP Compliance indicators for the Australian Privacy Principles: an addendum to the computer and
information security standards (Second edition).
Background and rationale
The APP provide a privacy protection framework that supports the rights and obligations of collecting,
holding, using, accessing and correcting personal information. The APP consist of 13 principle-based laws
and apply equally to paper-based and digital environments. The APP complement the long-standing general
practice obligation to manage personal information in a regulated, open and transparent manner.
This policy will guide Practice staff in meeting these legal obligations. It also details to patients how the
Practice uses their personal information. The policy must be made available to patients upon request.
The Practice will:• provide a copy of this policy upon request
• ensure staff comply with the APP and deal appropriately with inquiries or concerns
• take such steps as are reasonable in the circumstances to implement practices, procedures and
systems to ensure compliance with the APP and deal with inquiries or complaints
• collect personal information for the primary purpose of managing a patient’s healthcare and for
financial claims and payments.
The Practice’s staff will take reasonable steps to ensure patients understand:
• what information has been and is being collected
• why the information is being collected, and whether this is due to a legal requirement
• how the information will be used or disclosed
• why and when their consent is necessary
• the Practice’s procedures for access and correction of information, and responding to
complaints of information breaches, including by providing this policy.
The Practice will only interpret and apply a patient’s consent for the primary purpose for which it was
provided. The Practice staff must seek additional consent from the patient if the personal information
collected may be used for any other purpose.
Collection of information
The Practice will need to collect personal information as a provision of clinical services to a patient
at the practice. Collected personal information will include patients’:
• names, addresses and contact details
• Medicare number (where available) (for identification and claiming purposes)
• healthcare identifiers
• medical information including medical history, medications, allergies, adverse events,
immunisations, social history, family history and risk factors.
A patient’s personal information may be held at the Practice in various forms:
• as paper records
• as electronic records
• as visual – x-rays, CT scans, videos and photos
• as audio recordings.
The Practice’s procedure for collecting personal information is set out below.
1. Practice staff collect patients’ personal and demographic information via registration when patients
present to the Practice for the first time. Patients are encouraged to pay attention to the collection
statement attached to/within the form and information about the management of collected
information and patient privacy.
2. During the course of providing medical services, the Practice’s healthcare practitioners will
consequently collect further personal information.
3. Personal information may also be collected from the patient’s guardian or responsible person
(where practicable and necessary), or from any other involved healthcare specialists.
The Practice holds all personal information securely, whether in electronic format, in protected
information systems or in hard copy format in a secured environment.
Use and disclosure of information
Personal information will only be used for the purpose of providing medical services and for claims and
payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or
for the Practice for business purposes, such as accreditation or for the provision of information
technology. These third parties are required to comply with this policy. The Practice will inform the patient
where there is a statutory requirement to disclose certain personal information (for example, some
diseases require mandatory notification).
The Practice will not disclose personal information to any third party other than in the course of providing
medical services, without full disclosure to the patient or the recipient, the reason for the information
transfer and full consent from the patient. The Practice will not disclose personal information to anyone
outside Australia without need and without patient consent.
Exceptions to disclose without patient consent are where the information is:
• required by law
• necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health
or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of a confidential dispute resolution process.
:Managing patient health information
The Practice will not use any personal information in relation to direct marketing to a patient without that
patient’s express consent. Patients may opt-out of direct marketing at any time by notifying the Practice
in a letter or email.
The Practice evaluates all unsolicited information it receives to decide if it should be kept, acted on
Access, corrections and privacy concerns
The Practice acknowledges patients may request access to their medical records. Patients are
encouraged to make this request in writing, and the Practice will respond within a reasonable time.
The Practice will take reasonable steps to correct personal information where it is satisfied they are not
accurate or up to date. From time to time, the Practice will ask patients to verify the personal information
held by the Practice is correct and up to date. Patients may also request the Practice corrects or updates
their information, and patients should make such requests in writing.
The Practice takes complaints and concerns about the privacy of patients’ personal information seriously.
Patients should express any privacy concerns in writing. The Practice will then attempt to resolve it in
accordance with its complaint resolution procedure.
Rude, Abusive Patients
Patients who behave in a threatening, abusive and intimidating manner will be banned from the clinic. Please note anti-social behaviour will not be tolerated.